2012/08/01
“Proses Berpikir Kreatif Dalam Mencari Solusi”
2011/04/05
The ABCDE Method for Setting Priorities
Efficiency is doing things right. Effectiveness is doing the right things. Your ability to plan and organize your work, in advance, so you are always working on your highest value tasks determines your success as much as any other factor.
The ABCDE Method for Priorities
The process of setting short-term priorities begins with a pad of paper and a pen. Whenever you feel overwhelmed by too many things to do and too little time in which to do them, sit down, take a deep breath, and list all those tasks you need to accomplish. Although there is never enough time to do everything, there is always enough time to do the most important things, and to stay with them until they are done right.
Setting Better Priorities
The best method for setting priorities on your list, once you have determined your major goals or objectives, is the A-B-C-D-E method. You place one of those letters in the margin before each of the tasks on your list before you begin.
"A" stands for "very important;" something you must do. There can be serious negative consequences if you don't do it.
"B" stands for "important;" something you should do. This is not as important as your 'A' tasks. There are only minor negative consequences if it is not completed.
"C" stands for things that are "nice to do;" but which are not as important as 'A' or 'B,' tasks. There are no negative consequences for not completing it.
"D" stands for "delegate." You can assign this task to someone else who can do the job instead of you.
"E" stands for "eliminate, whenever possible." You should eliminate every single activity you possibly can, to free up your time.
When you use the A-B-C-D-E method, you can very easily sort out what is important and unimportant. This then will focus your time and attention on those items on your list that are most essential for you to do.
Just Say No
Once you can clearly determine the one or two things that you should be doing, above all others, just say no to all diversions and distractions and focus single-mindedly on accomplishing those priorities.
Much stress that you experience in your work life comes from working on low-priority tasks. The amazing discovery is that as soon as you start working on your highest-value activity, all your stress disappears. You feel a continuous stream of energy and enthusiasm. As you work toward the completion of something that is really important, you feel an increased sense of personal value and inner satisfaction. You experience a sensation of self-mastery and self-control. You feel calm, confident and capable.
Action Exercises
Here are three ideas that you can use, every day, to help you set priorities and to keep you working at your best:
First, take the time to be clear about your goals and objectives so that the priorities you set are moving you in the direction of something that is of real value to you.
Second, remember that what counts is not the amount of time that you put in overall; rather, it's the amount of time that you spend working on high-priority tasks.
Third, understand that the most important factor in setting priorities is your ability to make wise choices. You are always free to choose to engage in one activity or another.
Resolve today to set clear priorities in every area of your life, and always choose the activities that will assure you the greatest health, happiness and prosperity in the long term.
2012/11/28
Kaizen, Continuous Improvement
2013/08/16
Kisah Abu Nawas Menipu Komandan Kerajaan
Beberapa saat kemudian, datanglah seorang komandan dengan beberapa prajuritnya.
Sang Komandan bertanya,
"Wahai anak muda, dimanakah aku bisa menemukan tempat untuk bersenang-senang di daerah sekitar sini?"
"Kalau tidak salah di sebelah sana," jawab Abu Nawas.
"Dimanakah tempat itu?" tanya salah seorang prajurit dengan sifat yang tidak menghargai.
"Pergilah ke arah sana, lurus tanpa belok-belok, maka kalian akan menjumpai tempat untuk bersenang-senang," jawab Abu Nawas.
Rombongan tentara kerajaan itu akhirnya pergi juga menuju tempat yang sudah ditunjukkan oleh Abu Nawas. Setelah beberapa saat, kagetlah mereka semua karena tempat yang mereka cari tidak ditemukan, kecuali hanya sebuah komplek kuburan yang sangat luas. Dan tentu saja hal ini membuat para tentara berang karena merasa telah ditipu oleh pemuda tersebut.
Mereka pun kembali lagi ke tempat Abu Nawas.
"Wahai anak muda, keluarlah engkau. Kenapa engkau berani sekali membohongi kami?" tanya Sang Komandan yang tidak tahu kalau yang diajak bicara itu sebenarnya adalah Abu Nawas, Si penasehat Kerajaan.
"Siapakah engkau ini? Berani sekali membohogi kami?" tanya salah seorang prajurit.
"Aku adalah ABDI," jawab Abunawas.
Komandan dan para prajurit merasa geram dan marah
"Prajurit...tangkap dia!!!" seru komandan.
"Engkau akan aku bawa ke Panglima kami," kata komandan.
Oh, rupanya Abunawas hendak dihadapkan ke panglima kerajaan mereka.
"Wahai Panglima, kami telah menangkap seorang pembohong yang berani membohongi pasukan kerajaan," kata komandan.
"Alangkah lancangnya si pemuda ini karena sudah berani berbohong," lanjut komandan.
Panglima bersikap biasa saja, malah dia bahkan memerintahkan kepada prajurit untuk melepaskan borgol yang ada pada tangan Abu Nawas. Komandan dan para prajurit terkejut dan merasa heran, ada apa gerangan ini.
Setelah itu, panglima pun mendekati Abu nawas berkata,
"Tuan Abu, maafkan perbuatan anak buahku di sini ya," kata panglima itu dengan sangat sopannya.
laki-laki gagah dan tampan itu memang sudah saling mengenal satu sama lain karena mereka seringkali bertemu ketika sang khalifah mengundangnya ke istana.
Komandan Minta Maaf
Betapa terkejutnya sang komandan dan para prajuritnya.
Perasaan sombong dan congkak yang tadi menyelimuti mereka seakan berubah menjadi rasa takut.
"Wahai Tuan Abu..sebenarnya kebohongan apa yang mereka sangkakn kepadmu?" tanya panglima.
"Wahai panglima, mereka memintaku untuk menunjukkan tempat untuk bersenang-senang, tentu saja aku tunjukkan kuburan karena kuburan adalah tempat yang lebih baik bagi orang-orang yang taat kepada Allah SWT. Di sana pula dia akan mendapatkan hidangan yang nikmat dari Allah SWT, terbebas dari rasa fitnah dan kejahatan manusia dan makhluk lainnya," jawab Abunawas dengan tenangnya.
Mendengar jawaba pemuda itu, segera saja komandan mendekati Abu Nawas dan berkata,
"Maafkan hamba, Tuanku Abu?"
"Andai saja aku mengetahui bahwa tuan adalah Tuan Abu, tentu kami tidak akan berani membawa Tuan ke hadapan Panglima," kata komandan lagi.
"Wahai komandan...apakah aku telah membohongi kalian? Bukankah aku berkata benar? Aku adalah ABDI, dan setiap orang adlah Abdi Allah SWT, termasuk kalian semuanya," kata Abu Nawas.
"Anda benar Tuanku..," jawab komandan.
Komandan dan prajurit yang telah menangkap Abu Nawas merasa malu jadinya.
2011/06/04
Manage the Crisis
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In a fast-changing, turbulent, highly competitive business environment, you will have a crisis of some kind every two or three months. You also could have a financial crisis, a family crisis, a personal crisis, or a health crisis with the same frequency.
Take Charge Immediately
When the crisis occurs, there are four things you should do immediately.
1. Stop the bleeding. Practice damage control. Put every possible limitation on losses. Preserve cash at all costs.
2. Gather information. Get the facts. Speak to the key people and find out exactly what you are dealing with.
3. Solve the problem. Discipline yourself to think only in terms of solutions, about what you can do immediately to minimize the damages and fix the problem.
4. Become action-oriented. Think in terms of your next step. Often any decision is better than no decision.
Practice Thinking Ahead
One of the key strategies for business and personal success is "crisis anticipation." This strategy is practiced by top people in every field-executives, managers, entrepreneurs, and leaders, especially military leaders. You practice crisis anticipation by looking into the future three, six, nine, and twelve months ahead and asking, "What could happen to disrupt my business or personal life?"
Develop a Contingency Plan
You need to have a contingency plan for possible emergencies and crises. What steps would you take if something went seriously wrong? What would you do first? What would you do second? How would you react? Develop a scenario—a storyline and a plan—describing how you would handle a negative situation, if it occurred.
Prevent the Recurring Crisis
A crisis, by definition, is a once-only, unexpected negative event. If there is a recurring crisis in your company or your life, one that repeats itself regularly, especially cash crises, then you are dealing with a deeper problem, usually incompetent or poor organization. To ensure that the crisis does not repeat itself, after you have resolved that crisis for the first time, do a thorough debriefing on the problem. What exactly happened? How did it happen? What did we learn? What could we do to make sure it doesn't happen again?
Action Exercise
1. Identify the three worst things that could happen in your business in the next year. What could you do today to minimize the damage from these crises?
2. Identify the three worst things that could happen in your personal and family life, and then take steps to make sure they don't happen.
By Brian Tracy
2013/12/31
Tanggal Berapa Anda Lahir dalam Kalender Islam?
Betapa tidak terinspirasi, pada saat menghadiri renungan awal tahun 1435 H sekira dua bulan yang lalu di masjid dekat kantor, saya dan juga para hadirin lainnya begitu tersentak atas pertanyaan sederhana ustadz ketika itu.
Pertanyaannya seperti ini:
-Tanggal berapa Anda lahir?
-Tanggal berapa hari pernikahan Anda?
-Tanggal berapa anak pertama anda lahir? Anak kedua, dst?
-Tanggal berapa Anda wisuda? dst.
Sebagian besar hadirin dapat menjawabnya dengan seketika. Spontan. Tidak perlu mengingat lama. 18 Februari, 27 November, 13 Desember, dan lain-lain.
Selanjutnya sang ustadz mengajukan pertanyaan yang sama, tapi hadirin harus menjawabnya dalam perhitungan kalender Islam. Ya, kalender Hijriyah. Sontak semua terdiam. Hening. Tak ada yang ingat. Atau bisa jadi tak ada yang ingin mengingatnya. Duh!
'Nah, inilah masalah kita', ujar pak ustadz. Mengingat kejadian penting dalam hidup kita atau pun kejadian penting dalam level nasional dan internasional pada kalender / penanggalan Masehi itu tidak salah. Boleh, toh sudah menjadi 'konsensus' internasional. Tapi jangan lupa, bahwa Islam juga memiliki penanggalannya sendiri. Sungguh ironis, jika kita mengaku Islam tapi lupa kalau kita punya penanggalan Islam. Serta lebih ironis lagi jika pura-pura melupakannya.
Sekarang kita coba yuk, apakah sahabat masih ingat nama-nama bulan dalam kalender Hijriyah? Lupa? Tidak masalah. Tapi janji ya, mulai sekarang kita akan terus mengingat dan menghapalkannya.
Yuk, kita ingat kembali. Total dalam satu tahun Hijriyah, ada 12 bulan. Sama saja dengan jumlah bulan pada penanggalan Masehi atau Miladiyah. Setiap bulannya (Hijriyah) terdiri dari dari 29 atau 30 hari. Hanya ada dua kemungkinan. 29 atau 30, pasti itu saja. Tidak akan kita temukan adanya jumlah hari 28 ataupun 31 dalam 1 bulan Hijriyah. Inilah salah satu perbedaan Hijriyah dengan Masehi. Perbedaan berikutnya adalah sistem perhitungannya. Tahun Masehi didasarkan pada proses berputarnya bumi terhadap matahari (solar). Sedangkan penanggalan Hijriyah berdasarkan perputaran bulan (lunar).
Berikut ini adalah nama- nama bulan dalam kalender Hijriyah:
1. Muharram
2. Shafar
3. Rabi'ul Awal
4. Rabi'ul Akhir (Rabi'ussani)
5. Jumadil Awal
6. Jumadil Akhir (Jumadissani)
7. Rajab
8. Sya'ban
9. Ramadhan
10.Syawal
11. Dzulqa'idah
12. Dzulhijjah
Mudah-mudahan dengan tulisan singkat ini membuat kita cinta pada penggunaan kalender Islam. Tipsnya, catatlah kejadian-kejadian yang menurut kita penting dalam dua versi. Misalnya tanggal lahir anak pertama adalah 27 November 2007, itu bertepatan dengan 17 Dzulqa'idah 1428 H.Dan lain-lain.
Di sini saya sertakan juga aplikasi konversi tanggal masehi ke tanggal Hijriyah. Sehingga sahabat semua dapat mengetahui tanggal-tanggal dalam Hijriyah pada tahun berapapun (lebih kurang dalam 100 tahun). Dengan menggunakan aplikasi ini tidak perlu repot lagi harus menyimpan kalender cetak bertumpuk-tumpuk. Aplikasinya sendiri sudah saya simpan pada halaman depan blog ini dengan judul menu 'ISLAMIC CALENDAR CONVERTER'.
Petunjuk Pencarian:
Sahabat tinggal klik pada tanggal, bulan, dan tahun yang diinginkan (Masehi-nya), dan tanggal Hijriyah-nya pun akan muncul otomatis setelah menekan tombol 'CONVERT', seperti terlihat pada gambar di samping.
Jika sahabat juga berminat mencoba silakan langsung meluncur ke tautan berikut.
Terimakasih telah berkenan menyimak.
Semoga bermanfaat!
2011/06/07
Ice Breakers
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An ice breaker can be a very useful technique to start a presentation or training session. It can either be in the form of a set of PowerPoint slides designed to get the audience interested – or even better, it can allow some form of audience participation.
We have collected here a range of ice breakers that you may be able to use at your next presentation or training session.
Ice breakers
A good ice breaker is where you get people who do not really know each other to get together. Then you give them five minutes to find out two or three things that they have in common (outside of work).
It could be where they were born, where they went to school, somewhere they have been on holiday, someone they know, hobbies in common.
At the end of the session you get some of them to stand up and say what they have in common. It is amazing how much people really do have in common.
Guess who?
Another technique for breaking the ice with a mid-sized group – it works particularly well in your own company or group – is to ask people to write on a post-it note something about themselves that nobody else would know.
People then have to guess who the answer applies to. You do not have to do all of the answers – just pick a few at random. You can also save a few for later in the day when people return from a coffee or lunch break.
Some of the answers can be really revealing. One person turned out to have been a breakfast TV presenter earlier in his life and another went into the woods looking for mushrooms!
Story of my life
This involves giving people the chance to make a small book about the story of their life. They have to draw in it a number of scenes about their life. They can play these back to each other or to the group.
Straub test
This was always a good one for a set of PowerPoint slides. Make a selection of PowerPoint slides each with the name of a colour printed clearly on it, but make sure that the colour of the text does not always match the name of the colour (see below). Present them in quick succession and ask people to call out the colour of the text not the word it spells. This has become more difficult to do of late due to the popularity of the Nintendo Brain Training game.
straub-test
Get the audience to do it quickly. They will soon start making mistakes. When they get it wrong you can call out the real colour.
Which finger?
Here is a good one for breaking the ice. Do this to members of your audience in turn.
Get your audience to hold out their hands with their arms straight in front of them and their thumbs pointing straight up.
Ask them to rotate their hands so that their thumbs are pointing downwards.
Ask them to cross their hands over so that their palms are flat against each other.
Get them to interlace their fingers to make a fist.
Now – point to a finger (without touching) and ask them to move it.
Now try another. They will probably find the bottom fingers most difficult.
Repeat the exercise with touching – many people find this easier.
Draw a picture
Another quite simple ice breaker technique is to arrange members of the audience in pairs and then get one of each pair to draw a picture without showing the other person. They then have to describe the picture to the other person, who has to make an exact copy – without being able to see it. All of the instructions have to be made verbally and there can be NO POINTING!
Set a time limit of three minutes.
Most people will find this very difficult. Then allow them a very quick glimpse of the picture. They will then suddenly be able to draw it with ease.
This demonstrates two different learning styles. All too often teachers and coaches rely heavily on verbal communication. Often a picture will help to convey the message far more effectively.
Coincidences
This is an ice breaker that my father (an amateur magician) used to use.
This works well with larger numbers. Ask people to guess how many people you would have to ask before you found two people who have the same birthday. Ask them to call their guess out and write down the answers. Most people think that it will be a number over 100.
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Then get people to write down their birthday (just the day and the month) on a big sheet of paper. Get them to call their dates out in turn. Write these down on a flip chart. Statistically, the average is just 26 people to find a pair that have the same birthday.
You can end by saying, “Isn’t that an amazing coincidence? Now, talking about coincidences, my presentation will now reveal…” and then you are off.
Send in your ice breakers
Have you come across any other good ideas for ice breakers?
We will try to publish all suggestions that look suitable.
from:
2013/10/02
Pesan Ibu
"Tidak Dik, saya mau makan nasi saja," kata si pemuda menolak.
Sambil tersenyum si anak pun berlalu dan menunggu di luar restoran.
Melihat si pemuda telah selesai menyantap makanannya, si anak menghampiri lagi dan menyodorkan kuenya. Si pemuda sambil beranjak ke kasir hendak membayar makanan berkata, "Tidak Dik, saya sudah kenyang."
Sambil terus mengikuti si pemuda, si anak berkata, "Kuenya bisa dibuat oleh-oleh pulang, Om."
Dompet yang belum sempat dimasukkan ke kantong pun dibukanya kembali. Dikeluarkannya dua lembar ribuan dan ia mengangsurkan ke anak penjual kue. "Saya tidak mau kuenya. Uang ini anggap saja sedekah dari saya."
Dengan senang hati diterimanya uang itu. Lalu, dia bergegas ke luar restoran, dan memberikan uang pemberian tadi kepada pengemis yang berada di depan restoran.
Si pemuda memperhatikan dengan seksama. Dia merasa heran dan sedikit tersinggung. Ia langsung menegur, "Hai adik kecil, kenapa uangnya kamu berikan kepada orang lain? Kamu berjualan kan untuk mendapatkan uang. Kenapa setelah uang ada di tanganmu, malah kamu berikan ke si pengemis itu?"
"Om, saya mohon maaf. Jangan marah ya. Ibu saya mengajarkan kepada saya untuk mendapatkan uang dari usaha berjualan atas jerih payah sendiri, bukan dari mengemis. Kue-kue ini dibuat oleh ibu saya sendiri dan ibu pasti kecewa, marah, dan sedih, jika saya menerima uang dari Om bukan hasil dari menjual kue. Tadi Om bilang, uang sedekah, maka uangnya saya berikan kepada pengemis itu."
Si pemuda merasa takjub dan menganggukkan kepala tanda mengerti. "Baiklah, berapa banyak kue yang kamu bawa? Saya borong semua untuk oleh-oleh." Si anak pun segera menghitung dengan gembira.
Sambil menyerahkan uang si pemuda berkata, "Terima kasih Dik, atas pelajaran hari ini. Sampaikan salam saya kepada ibumu."
Walaupun tidak mengerti tentang pelajaran apa yang dikatakan si pemuda, dengan gembira diterimanya uang itu sambil berucap, "Terima kasih, Om. Ibu saya pasti akan gembira sekali, hasil kerja kerasnya dihargai dan itu sangat berarti bagi kehidupan kami."
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Ini sebuah ilustrasi tentang sikap perjuangan hidup yang POSITIF dan TERHORMAT. Walaupun mereka miskin harta, tetapi mereka kaya mental! Menyikapi kemiskinan bukan dengan mengemis dan minta belas kasihan dari orang lain. Tapi dengan bekerja keras, jujur, dan membanting tulang.
Jika setiap manusia mau melatih dan mengembangkan kekayaan mental di dalam menjalani kehidupan ini, lambat atau cepat kekayaan mental yang telah kita miliki itu akan mengkristal menjadi karakter, dan karakter itulah yang akan menjadi embrio dari kesuksesan sejati yang mampu kita ukir dengan gemilang.
Sumber : andriewongso.com
2011/07/12
10 Reasons Why Staff Resist Change
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As the old cliché says, "the only constant in life is change." Why, then, are human beings so naturally fearful of and resistant to change? Given the fast-paced, technology-based world in which we operate, one would think that employees would be accustomed to accepting and adjusting to changes. More common than not, the opposite is true. For many people, their job is a significant source of structure in their life. Any thoughts or activities that stray from the comfort of this structure can be threatening and provoke insecurity.
There are many different factors that contribute to staff resistance when it comes to organisational change. One or more of these factors can be present in the consciousness or attitude of each individual employee. Being familiar with these factors can help organisational leaders manage and overcome opposition to necessary change.
1. Lack of Awareness
Staff members at various levels may not necessarily be aware of the underlying business need for change. Whether attempts have been made at communicating this to staff or not, it must be considered and dealt with. Another variation on this theme is that even staff members that do understand the underlying need for change may not necessarily be in agreement or be in line with the overall goals of the organisation.
2. Fear of the Unknown
Humans are prone to fear of the unknown. As mentioned above, many people view their job as an important source of stability in their life. At the very least, employees depend on their regular paycheque to take care of basic financial needs. Not knowing what situations can arise from organisational change can be scary. Employees can be afraid of what may happen, especially in cases of change where layoffs or reduction in workforce may be necessary.
3. Personal Predisposition
This is a highly personal factor and can only be analyzed on an individual basis. A person's predisposition to change is based on several factors having to do with the life experiences that have helped to shape him or her. For example, the way change and uncertainty were handled when that person was a child can have a small or huge effect on how the same person perceives and reacts to impending change as an adult. People with a strong predisposition to resisting and fighting change can have an impact on the next main reason that staff rejects doing things differently.
4. Peer Pressure
Some employees are known pushovers that often take on the plights of one another even if they are not directly affected. In some cases, these types of employees will buy into others' apprehension toward change without even necessarily understanding it.
5. History
Long-standing staff members have long-standing memories. They can exhibit negative feelings and attitudes based on simple misunderstandings, miscommunications, and conflict. The worst thing about this reason for staff denial of change within organisations is that some of the deep-seated history involved may have happened long before the current leadership took the reins.
6. Comfort Zones
Employees may be creatures of habit, knowing very well how to do what they do. Introducing change can raise questions about whether the employee's existing skills and experiences will be adequate to support and thrive in the new environment. This insecurity of whether one's skills will be enough to ensure success during and after change can contribute to resistance. In addition to the skills factor, individuals may be comfortable with the current state of things. The status quo may be providing a sense of accomplishment and fulfillment that staff members are just not ready to relinquish.
7. More May Be Less
Depending on what the organisational change entails, some employees are likely to suspect that they will be required to do more with less, or to perform more work for a smaller amount of pay. While this is not likely to be the case, it is important to evaluate this factor honestly and to address it in communications about change.
8. Trust Issues
This contributing factor of staff resistance to change is related to the corporate culture at the organisation. Managers who do not trust their employees are creating a climate of mistrust that is bound to be reciprocated. If employees do not trust the leadership at the organisation, they are likely to be skeptical of any proposed changes.
9. Loss of Control
Even great employees may resist organisational change. Competent staff members who are good at what they do and feel they have a handle on everything related to their job may feel threatened by the perceived loss of control that change can bring about. Employees can feel confused and powerless by being asked to change the way they think or operate.
10. Fear of Failure
If staff members are happy with what they do and with the results they currently achieve, it may make the status quo too attractive to give up. Fear that they will not be able to attain the same level of success under new circumstances is another reason employees are skeptical of change.
These are only a few of the reasons why staff members in your organisation may resist change. It is evident that a common underlying theme among these reasons is fear. Fear can originate from a myriad of motivations and take on just as many variations. Realising that open communication and understanding will lay the foundation for overcoming fear is the first step in doing so. The type of communication that will help you understand why your staff specifically is giving change the cold shoulder is listening. Making your employees feel comfortable to voice honest opinions and doubts will give you insights into their motivations (or lack thereof). This is the best way of finding out which reasons are standing in your organisation's path to widely supported change.
Damien Clarke has been delivering Personal and Professional Change Management programs to organisations for over 14 years and currently runs various businesses. His own video program on successful Goal Setting and Change is proving a real success with people and companies all over the world. Follow is personal blog and get motivated to achieve your goals.
Article Source: http://EzineArticles.com/1789937
2020/01/23
Hijrah ke Transportasi Umum
![Image may contain: sky, skyscraper, bridge, car and outdoor](https://scontent.fcgk23-1.fna.fbcdn.net/v/t1.0-9/s960x960/83115392_200628621079047_665896192042860544_o.jpg?_nc_cat=108&_nc_eui2=AeEZiai7uUCk9iPsZpJRaNQONJhHPlnE9mXGTUieXRWJ-6JlcaJL_ITZWTav2XAu-LfBl88m5XJ_2lcPdshrykTOU29NdjOLnc-4omz2MUFyig&_nc_ohc=0Ck4T9mk_oIAX8nyKMB&_nc_ht=scontent.fcgk23-1.fna&_nc_tp=1002&oh=4e6ba8f1cb38c5388c6d2c0e2a675d3e&oe=5ED95800)
Pengen disebut kaya? Have people? I think that's not a good way to show your wealthy.
Kota-kota di negara maju yg penduduknya lebih sejahtera dan 'have more' malah lebih sadar dengan kebermanfaatan public transportation demi kenyamanan kotanya.
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Sekarang pilihan transportasi umum dah makin bervariasi. Ada KRL, MRT, ada bus TJ yg rutenya terus bertambah, ada moda transportasi feeder dari kota-kota satelit, bahkan ada mobil omprengan ala-ala nebengDOTcom yg bisa dipilih sesuai kemauan dan kemampuan. Hehe. Oh ya, bentar lagi juga bakal ada LRT JaBoDeBek.
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Jadi teringat konsep merubah bangsa ala Aa Gym:
1. Mulai dari hal-hal yang kecil.
2. Mulai dari diri sendiri.
3. Mulai dari saat ini!
Bismillah!
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#guratanSore #fersus #jakarta #transjakarta #jakartatraffic #jakartamajubersama
2011/10/26
BTS Telkomsel dan Perubahan Nasib Nelayan
2011/04/01
Everyone is Important
Everyone has critical skills and knowledge that are important to many other people in the company.
Use Better Titles for Each Person
Some years ago, when I started in business, the job of the receptionist was to answer the telephone and direct the callers to the appropriate people. Today, however, her job is far more complicated and, therefore, more important. Since she is the first contact that most customers have with our business, her personality and temperament are extremely important.
Think About Your Customers
The prospective client who telephones begins forming an impression of us the instant that the telephone is answered. Then, because our companies are doing so many things, she must tactfully ascertain exactly how the caller may be best served and who is the best person in the company to direct the telephone call to.
One Person Can Make the Difference
In many cases, there are requests for further information, and follow-up telephone calls go through our front-office manager. Her ability to handle these calls effectively, to direct calls to the right people, to take accurate messages, and to act as the core person in a network of communications makes her job so important that it is essential that she sit in on all staff meetings and be aware of everything that is going on.
Keep Yourself Informed
Your job in your company also requires that you know a lot about what is going on everywhere else, as well as being thoroughly conversant with what you do. And the fastest and most accurate way of keeping current with what is going on is to develop and maintain a network of contacts, an informal team of people within your workplace who keep you informed and who you keep informed in turn.
Encourage Participation and Involvement
The old methods of command and control now exist only at the old-line companies, many of which are fighting for their very survival. Today, men and women want a high degree of participation and involvement in their work. They want an opportunity to discuss and thoroughly understand what they are doing and why they are doing it. People are no longer satisfied to be cogs in a big machine. They want to have an integral role in achieving goals that they participated in setting in the first place.
Build a Top Team
Being a team player is no longer something that is optional. Today, it is mandatory. If you want to achieve anything of consequence, you will need the help and cooperation of lots of people. Your main objective is to structure everything you do in such a way that, because you are constantly cooperating and working well with others, they are continually open to helping you achieve your goals.
Action Exercises
Here are two things you can do immediately to put these ideas into action.
First, recognize that every person in the company is essential to the smooth functioning of the organization. Take time regularly to discuss their jobs with them and understand what they do.
Second, identify the things that you do that can really affect the work of others. Then, look for ways to do your job so that you help others in every way possible.
2011/11/26
Proses dan Sikap Layanan seorang Agent Contact Center
Salam contact center Indonesia!
Bandung, 26 November 2011
Baca juga artikel terkait lainnya:
Relokasi Contact Center atau Multi-sites
Proses dan Sikap Layanan seorang Agent Contact Center
Pengertian FCR dan Repeated Calls di Contact Center
Perbedaan Call Center dan Contact Center
2015/10/09
Hari pelanggan, manajemen Zalora jadi kurir
Selain dari sisi layanan, Zalora juga terus menambah variasi produknya. Saat ini, koleksi produk Zalora sudah mencapai lebih dari 70.000 produk pakaian, sepatu, tas, aksesoris, busana muslim, hingga kosmetik.
2014/08/23
POWER STEERING KEHIDUPAN
Jika sudah diarahkan ke kiri, maka akan terus ke kiri. Jika sudah berbelok kanan, maka akan terus ke kanan, sampai Anda mengembalikannya secara manual. Jika tidak dikembalikan ke posisi lurus, maka akan terus berbelok. Tidak akan ada yang bantu Anda untuk meluruskan jalan Anda jika Anda sudah berbelok. Kuasa sepenuhnya ada pada pilihan Anda.
Beda halnya dengan kendaraan berteknologi power steering. Meskipun Anda sudah berbelok, mengambil pilihan ke kiri atau ke kanan, maka dengan ‘power’nya arah kendaraan Anda akan dikembalikan ke arah lurus. Anda hanya perlu melepaskan tangan dari gagang setir, dan arah kendaraan akan kembali lurus.
Agar kendaraan kehidupan kita tetap bisa lurus secara fitrahnya, maka kendaraan kita harus lah memiliki teknologi ‘Power Steering’ ini. Yang namanya manusia, tidak jarang melakukan hal yang salah dan khilaf. Dengan menyerahkan diri kepada Allah yang Maha Bijaksana, pasrah pada pilihan jalan-NYA, maka arah kendaraan kehidupan kita akan senantiasa dikembalikan ke posisi lurus. Itulah dahsyatnya ‘Power Steering’.
Masih mau pilih kendaraan kehidupan yang manual? Sila saja, kalau kita benar-benar bisa istiqomah dalam kebaikan dan senantiasa sanggup menghindari perbuatan maksiat. Karena kita bukanlah manusia seperti itu, maka saya merekomendasikan kita semua untuk memilih penggunaan kendaraan berteknologi ‘Power Steering’ ini. Agar dikembalikan terus ke jalan yang LURUS.
Caranya? Serahkan diri dan urusan Kita hanya dalam pengaturan Allah SWT. Bukankah ini pengertian Islam itu? Menyerahkan diri dalam naungan hukum Allah.
#FerSus
2011/04/11
Five Steps to Personal Power
There is a five-step power process that you can use to keep yourself positive and to achieve your goals faster. This five-step process brings together several of the very best techniques ever discovered for permanent mind change. It contains and illustrates all of the key principles that you need to know to become a highly effective, positive "possibility thinker" in your own life.
Imagine Your Perfect Future
Perhaps the biggest obstacle to creating a wonderful life is "self-limiting beliefs." Everyone has them, and some people have so may of them that they are almost paralyzed when it comes to taking action. A self-limiting belief is an idea you have that you are limited in some way, in terms of time, talent, intelligence, money, ability, or opportunity. The way you free yourself from these negative brakes on your potential is to change your thinking about who you are and what is truly possible for you.
Show Me the Money
Start with your income. How much do you want to be earning, one, two, three, and five years from today? Look around you and ask, "Who else is earning the kind of money I want to earn, and what are they doing differently from me?" If you don't know or you aren't sure, go and ask them. Do your homework.
Design Your Perfect Life
Imagine your perfect lifestyle. If you had no limitations at all, how would you like to live, day in and day out? If you were financially independent, what kind of home would you live in? What kind of car would you want to drive? What kind of life would you like to provide for your family? What sort of activities would you like to engage in throughout the week, month, and year?
Turn Your Ideal into Reality
When you sit down and design your ideal lifestyle, you can then compare it to what you are doing today and notice the differences. You can then start thinking about how you could bring your real or current lifestyle closer to your ideal. When you idealize your income and your lifestyle, you develop vision for your life. You begin to practice a key quality of personal leadership. You begin projecting into the future and making plans to turn your future dreams into a current reality.
The Person you Become
Create an ideal future self in terms of your personal and professional development. What kind of person do you want to be in the future? What additional knowledge and skills do you want to acquire? In what areas would you like to become absolutely excellent? What subjects would you like to master? What do you need to learn to move up in your field? What is your growth plan to get from where you are to where you want to go?
Action Exercise
Look for something good in every problem or difficulty. Practice being an inverse paranoid, convinced that there is a vast conspiracy to make you successful.
2011/04/01
Triple FILTER Test
Di Yunani kuno, Socrates terkenal memiliki pengetahuan yang tinggi dan sangat terhormat.
Suatu hari seorang kenalannya bertemu denga filsuf besar itu dan berkata, "Tahukah Anda apa yang saya dengar tentang teman Anda?"
"Tunggu sebentar," Socrates menjawab. "Sebelum Anda menceritakan apapun pada saya, saya akan memberikan suatu test sederhana yang disebut Triple Filter Test.
Filter petama adalah KEBENARAN.
"Apakah Anda yakin bahwa apa yang akan Anda katakan pada saya itu benar?"
"Tidak," jawab orang itu, "Sebenarnya saya HANYA MENDENGAR tentang itu."
"Baik," kata Socrates. "Jadi Anda tidak yakin itu benar. Baiklah sekarang saya berikan filter yang kedua.
Filter ke 2, KEBAIKAN.
Apakah yang akan Anda katakan tentang teman saya itu sesuatu yang baik?"
"Tidak, malah sebaliknya..."
"Jadi," Socrates melanjutkan, "Anda akan menceritakan sesuatu yang buruk tentang dia, tetapi Anda dan anda tidak yakin apakah itu benar. Anda masih
memiliki satu kesempatan lagi, masih ada satu filter lagi, yaitu filter ke 3.
Filter ke 3, KEGUNAAN.
Apakah yang akan Anda katakan pada saya tentang teman saya itu berguna bagi saya?"
"Tidak, sama sekali tidak."
"Jadi," Socrates menyimpulkannya, "bila Anda ingin menceritakan sesuatu yang belum tentu benar, bukan tentang kebaikan,dan bahkan tidak berguna, mengapa Anda harus menceritakan itu kepada saya?"
Itulah mengapa Socrates dianggap filsuf besar dan sangat terhormat.
Kawan-kawan, gunakan triple filter test setiap kali Anda mendengar sesuatu tentang kawan anda. Jika bukan KEBENARAN, bukan KEBAIKAN, dan tidak ada KEGUNAAN positif, tidak perlu anda terima. Dan apabila anda terlanjur mendengarnya, jangan sampaikan pada orang lain, dan jangan menyakiti hati orang lain.
2024/08/07
TTL; A Holistic Marketing Approach!
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In the realm of marketing, ATL (Above The Line) and BTL (Below The Line) strategies have long been recognized as complementary forces. ATL focuses on brand awareness, casting a wide net to reach a broad audience through mass media channels such as television, radio, and print. On the other hand, BTL zeroes in on direct engagement and sales, targeting specific groups through methods like direct mail, promotions, and events.
However, the advent of social media has significantly transformed the landscape. The once clear boundaries between ATL and BTL marketing have become increasingly blurred. Social media platforms have emerged as a powerful hybrid tool, capable of executing both ATL and BTL strategies simultaneously. With the ability to reach vast audiences and create brand awareness (an ATL function) while also facilitating direct interactions, personalized marketing, and driving conversions (BTL functions), social media uniquely straddles both realms.
Today, a single social media campaign can achieve widespread brand visibility, foster community engagement, and directly influence purchasing decisions. Marketers can utilize these platforms to deliver a cohesive strategy that maximizes the strengths of both ATL and BTL approaches. For example, a well-executed social media campaign can enhance brand image through creative content, viral trends, and influencer partnerships, fulfilling the ATL objective. Simultaneously, it can drive targeted promotions, personalized offers, and interactive engagements that lead to measurable sales results, aligning with BTL goals.
As the marketing landscape continues to evolve, the integration of ATL and BTL through social media represents a paradigm shift. It underscores the necessity for marketers to adopt a holistic approach that leverages the synergies of both strategies. By embracing the multifaceted capabilities of social media, businesses can create more dynamic, engaging, and effective marketing campaigns that resonate with today’s digital-savvy consumers.
The integration of both strategies (ATL and BTL) is now referred to as TTL (Through The Line). TTL embodies a holistic marketing approach that seamlessly blends the broad reach of ATL with the targeted engagement of BTL. By leveraging the strengths of both, businesses can create more comprehensive and impactful campaigns. In the digital age, where consumer behavior is constantly evolving, TTL allows for flexibility and adaptability, ensuring that marketing efforts are both wide-reaching and deeply personalized. Embracing TTL enables brands to navigate the complexities of modern marketing, ultimately driving greater brand loyalty and achieving more significant business results.
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I also post this article in my Linkedin account: Click Here
2013/10/07
ATMOSFER DALAM AL QUR'AN
(Carolyn Sheets, Robert Gardner, Samuel F. Howe; General Science, Allyn and Bacon Inc. Newton, Massachusetts, 1985, s. 319-322)